Order and Deliveries

If your order has not arrived by the estimated delivery date we're here to help

Before contacting us it's worth checking a few things first. Check the tracking link in the couriers email which you should have received when it was dispatched.

Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.

Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in the porch or garden shed.

You can track your order here.

If you still can't find your parcel please Contact Us quoting your order number.

You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick.

You may be able to cancel your order up to 1 hour after placing but you’ll need to contact 0161 393 7057 to do it.

You can return your order FREE by using our returns portal.

We aim to respond to your email within 24 hours or by socials within 4hrs.

Should you have a query, please Contact Us.

Sorry your order was cancelled.

If the item(s) you've ordered is out of stock at the time of packing your order, we need to cancel it. Please allow up to 5 working days for your refund, depending on your payment method.

Should you have a query, please Contact Us and provide us with the 6 digit product code and we’ll do our best to tell you if your size is due to be restocked and give you a guide as to when.

Once an order’s been placed we are unable to add or change or amend any products from your order.

You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick. You may be able to cancel your order up to 1 hour after placing but you'll need to contact us on 0161 393 7057 to do it.

Our carrier delivers between 7.30am and 8pm, and in some cases a signature may be required.

If you're not around, the carrier is currently unable to leave your parcel with a neighbour however (if a signature is not required) they will try to find a safe, dry place to leave your parcel.

Alternatively they’ll leave a calling card with the details on how to re-arrange delivery. Or depending on the courier a re-delivery attempt may be made without contact.

Please note deliveries outside of the UK can take anything up to 10 working days and sometimes longer. Check with your local postal service to check if any attempt has been made at delivery as you may have been out when they called.

Next Day Delivery is £7.99 delivered by Royal Mail. Order before 6pm to get delivery the following day. Tracking available on all orders and SMS updates available where a mobile number is provided.

Standard Delivery to Store delivery is £1.

International Standard delivery is available from £6.99 and International Tracked Express from £9.00 dependant on country. Please note, these charges may vary from time to time with promotional activity.

We cannot deliver to PO boxes and if you require delivery to the Channel Islands you will need to select International delivery.

Unfortunately next day delivery may not be available to certain post codes and business addresses, they may be received next day if ordered earlier in the day but we cannot be guarantee delivery.

If you have requested our deliver to store delivery, once your order has been delivered to the store we will send you an email informing you that your order is ready for collection. Please do not travel to store until we notify you.

Please allow 4 hours before collecting from store.

When collecting your order please bring a copy of your email and some ID (card used to pay, utility bill etc).

When placing your order, it is important to provide your mobile number and e-mail address during the checkout process. Once an order is processed and out for delivery, you will need to give the DPD driver the 4-digit pin in order to receive your order. The pin code will be sent to you via e-mail/SMS. Each pin code is unique and created separately for each shipment. Please keep these safe.

If you've accidentally deleted the PIN communication, the driver can resend it to you once they arrive at the delivery address. You can also download the DPD app and view the PIN in there too.

Tracking is available on all orders. Please use the tracking link on your dispatch email which you will have received from the courier.