Returns and Refunds

Returns can be made by visiting our returns portal here. No printer required!

By post

You can make your own arrangements through any postal carrier but we recommend you use one who can give you a ‘Certificate of Posting’ as, until the parcel reaches us, it’s your responsibility.

Please return to:

HIP Internet Returns

Door 2

Michael Faraday Avenue

Milnrow

Rochdale

OL16 4FW

We do not accept returns or exchanges bought online to any of our stores.

Exchanges in-store are accepted for items paid for by cash and credit/debit card only.

You have 28 days from when you receive your order to return your order. Online orders can only be refunded in store, exchanges currently unavailable.

The length of time it takes for your order to get back to us depends on the method of return you choose. If you’re able to return your order to store and obtain a refund, you’ll usually see the funds in your account within 5-7 days.

If you’re returning your order by post check the tracking provided by your chosen carrier.

Once we have have received your return and it’s been accepted, we'll send you a confirmation email and process a refund within 24 hours. PayPal customers can expect to see the funds in their PayPal account immediately, and credit/debit card customers can expect to see their refund within 5-7 days.

As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return an item purchased using a promotional discount in the same way as any other item.

As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return any sale item in the same way as any other item.

You can return your unwanted items back to our HIP Leeds or Manchester stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

Certain products we sell may have a slightly different returns policy but we’ll let you know about this in the product description.

Underwear and Swimwear can be tried on but please do so over your own underwear if you’re thinking of returning. If this doesn't appear to have been done we won't accept them back.

Giftcards cannot be returned.

You have 28 days from when you receive your order to return your order. Online orders can only be refunded in store, exchanges currently unavailable. In-store purchases can only be exchanged or refunded in store.